Deposit and Payment Terms
Reserving your dates
Your dates are confirmed once we receive your deposit and send you a written confirmation. Until then, dates may be offered to someone else. Because we host only one booking at a time, we can hold dates without a deposit for up to 7 days after your discovery call.
Deposit
- Amount: 20% of the total retreat price.
- Non-refundable: the deposit secures your dates and is not refunded if you cancel. If you cancel [60] or more days before arrival, you may transfer it to new dates within 12 months. See our Cancellation Policy.
- Due: at the time of booking.
Balance
- Amount: the remaining 80% of the retreat price, plus any add-ons you’ve chosen.
- Due: 30 days before your arrival date pay monthly in instalments. We’ll email you a reminder 7 days before it’s due.
- Late bookings: if you book within 30 days of arrival, the full amount is due at the time of booking.
- If the balance is late: please contact us right away. If we haven’t received payment by the due date and haven’t agreed a new date with you, we may treat the booking as cancelled, and the cancellation policy will apply.
Cancellation policy at a glance
If you cancel
Please tell us in writing (by email) as soon as possible. The date we receive your message is the cancellation date.
- 60 days or more before arrival: you receive a refund of everything you’ve paid, minus the deposit. Alternatively, you may transfer your deposit to new dates within [12] months.
- 30 to 59 days before arrival: [50%] of the total price is retained, and the rest is refunded.
- Fewer than 30 days before arrival: the full price is retained, and no refund is given.
- No-shows and late arrivals: if you don’t arrive, the full price is retained. If you arrive late or leave early, we’re unable to refund unused nights or sessions.
If we cancel
In the rare event that we cancel, we’ll offer you new dates or a full refund of everything you’ve paid. We’re not responsible for flights, transfers or other travel costs you’ve booked.
We recommend travel insurance covering cancellation and medical costs.
“What a wonderful experience, with a very nice lady enjoyed every minute, Ideal for anyone with health problems also 11 out of 10 will defo be using again. 👍👏”
Review by Jill Broadley
